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StaffingInsight April 17, 2026

The Agentic AI Skills Shortage: Why 73% of ServiceNow Projects Stall at AI Activation

Despite broad Now Assist licensing, 73% of organizations report they lack internal skills to configure, govern, and optimize ServiceNow AI agents. Demand for certified AI workflow architects has tripled since Q3 2025.

73%
Projects Stalled at AI Activation
3× since Q3 2025
Demand for AI Architects
AI SkillsTalentNow AssistImplementation Gap

Source

Reported by ServiceNow Partner Survey. The commentary above is an original summary by AscendWorksNow.

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