Industry case studies built around ServiceNow outcomes.
Explore proven ServiceNow programs in Oil & Gas, Healthcare & Life Sciences, Banking, and Logistics. The banking case study centers on AI Control Tower deployment for BFSI; the others lean on the highest-value ServiceNow modules for their industry today.
Oil & Gas
Operational reliability and safety visibility for a global energy operator.
We unified EHS, asset health, field service, and compliance workflows on ServiceNow so the operator could manage incidents, maintenance, and safety from one platform.
Healthcare & Life Sciences
Clinical IT operations and device governance for a regional health system.
ServiceNow delivered a clinical operations platform that combined device management, ITSM, and patient-facing service requests so care teams spend less time waiting for technology support.
Banking & Financial Services
ServiceNow AI Control Tower for predictive risk and regulator-ready operations.
We built an AI Control Tower on ServiceNow that links incident risk, change exposure, compliance controls, and model drift monitoring into one operational command center.
Logistics
Supply chain exception control and delivery recovery for a global network.
ServiceNow connected order management, field service dispatch, and exception workflows so the logistics network could resolve delivery disruptions 40% faster.
Operational reliability and safety visibility for a global energy operator.
We unified EHS, asset health, field service, and compliance workflows on ServiceNow so the operator could manage incidents, maintenance, and safety from one platform.
25% reduction in unplanned equipment downtime
4x faster safety notification and incident response
14 offshore and onshore sites on one asset management platform
Relevant ServiceNow modules used in this deployment.
A single live model of production assets and safety processes reduced site risk and created a scalable control plane for operations and incident response.
Clinical IT operations and device governance for a regional health system.
ServiceNow delivered a clinical operations platform that combined device management, ITSM, and patient-facing service requests so care teams spend less time waiting for technology support.
48% faster incident resolution for clinical systems
100+ connected clinical and imaging devices monitored
6-month adoption across IT and clinical service teams
Relevant ServiceNow modules used in this deployment.
The health system reduced clinical downtime and delivered a consistent, auditable service experience for patients and staff.
ServiceNow AI Control Tower for predictive risk and regulator-ready operations.
We built an AI Control Tower on ServiceNow that links incident risk, change exposure, compliance controls, and model drift monitoring into one operational command center.
66% reduction in manual triage and ticket escalation
90% faster production-ready regulator reporting
12 real-time dashboards for business, risk, and IT leaders
Relevant ServiceNow modules used in this deployment.
The bank gained a joint view of operational resilience and compliance, making it possible to act on high-risk conditions before they became service disruptions.
Supply chain exception control and delivery recovery for a global network.
ServiceNow connected order management, field service dispatch, and exception workflows so the logistics network could resolve delivery disruptions 40% faster.
72% fewer fulfillment exceptions
40% faster recovery for delayed or damaged shipments
1,200+ automation workflows across warehouse and transport operations
Relevant ServiceNow modules used in this deployment.
The network moved from reactive firefighting to proactive supply chain control, with service-level visibility across warehouse, transport, and customer operations.
Three ServiceNow programs engineered for energy sector outcomes.
Asset reliability, EHS compliance, and field workforce intelligence — with measurable before-and-after results at operating scale.
Predictive Asset Health Platform
Global E&P Supermajor
Challenge
Unplanned equipment failures across 26 production sites managed by 3 disconnected CMMS systems — no unified view, 6.8-hour average dispatch delays, and 140+ annual production-impacting events.
Outcome
31% reduction in unplanned downtime. MTTR cut from 8.2 to 3.1 hours. $4.2M in avoided production losses in Year 1. All 26 sites unified on one ServiceNow platform.
Before
After
HSE Incident Automation & PSM Compliance
Integrated Energy Company
Challenge
Safety incidents managed in email and spreadsheets. OSHA 300 log requiring 3 FTE-days per quarter. PSM documentation fragmented across 140+ SharePoint folders with zero version control.
Outcome
4× faster incident notification. Investigation closure from 22 to 11 days. OSHA 300 log automated to 2 hours. PSM audit readiness from 68% to 94%.
Before
After
Field Workforce Intelligence & AI Dispatch
Midstream Pipeline Operator
Challenge
1,800 field technicians dispatched by phone and paper. 52% first-time fix rate. Zero parts visibility at the field level. Certification compliance tracked in quarterly spreadsheet audits.
Outcome
First-time fix rate from 52% to 79%. Technician productivity up 34%. Mean travel time per work order reduced 28%. Real-time certification compliance across all 1,800 technicians.
Before
After
Want the full AI and technical breakdown?
Read the Oil & Gas executive article in our Insights section.