Legal

Terms of Service

These terms govern your use of ascendworksnow.com. They are not the terms of any consulting engagement — that relationship is governed by a separate signed agreement.

Effective date: [EFFECTIVE DATE — set on publication] · Last updated: [LAST UPDATED — set on publication]

Draft — pending legal review. These terms have not been reviewed or approved by an attorney. They contain unresolved placeholders — including the governing jurisdiction and the operating legal entity — and must not be published or relied on until counsel has completed and signed them off.

1. Acceptance of these terms

This website is operated by [LEGAL ENTITY] (“AscendWorksNow”, “we”, “us”), of [REGISTERED ADDRESS]. By accessing or using the site you agree to these terms. If you do not agree, do not use the site.

If you use the site on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms, and “you” means both you and that organisation.

2. The site is information, not an engagement

Everything on this site — service descriptions, case studies, insights, benchmarks, and outcome figures — is published for general information. It is not professional, technical, legal, financial, or compliance advice, and it is not an offer to provide services on any particular terms.

No consulting relationship, and no confidentiality obligation, arises from reading this site or submitting a form. Services are provided only under a written agreement and statement of work signed by both parties. Where those documents conflict with anything on this site, those documents control.

Results described on this site were achieved in specific engagements under specific conditions. They are illustrative, not promised, and they are not a prediction of what your organisation will achieve. Any commitment — including any timeline, guarantee, or service level referred to in our marketing — is binding only if it appears in a signed contract with you.

3. Acceptable use

You may view, browse, and print pages of this site for your own internal business evaluation. You must not:

  • Use the site for any unlawful purpose, or in violation of any applicable law or regulation.
  • Attempt to gain unauthorised access to the site, its server, or any connected system, or probe, scan, or test its security.
  • Interfere with the site's operation — including denial-of-service attempts, or overloading the contact form or any other endpoint.
  • Use automated systems to scrape, harvest, or mine content, except for well-behaved search-engine crawlers obeying our robots directives.
  • Submit false, misleading, or impersonating information through any form, or submit another person's personal information without their permission.
  • Use the contact forms to send advertising, chain letters, or other unsolicited bulk communication.
  • Upload or transmit malicious code, or attempt to inject content into pages, headers, or emails generated by the site.
  • Copy, republish, or redistribute substantial portions of the site's content without our written permission.
  • Remove, obscure, or alter any copyright, trademark, or other proprietary notice.

We may restrict or block access to the site, at our discretion, if we believe it is being used in breach of these terms.

4. What you send us

You are responsible for the accuracy of what you submit through the site’s forms and for having the right to submit it. Do not send us confidential, regulated, or sensitive information through this website — including protected health information, financial account numbers, government identifiers, trade secrets, or your own clients’ data. The forms are not built to receive it, and an unsolicited submission is not treated as confidential.

If you send us an idea, suggestion, or feedback about our services or this site, you grant us a non-exclusive, royalty-free, perpetual right to use it without obligation or compensation to you. This does not affect our handling of your personal information, which is described in our Privacy Policy.

5. Intellectual property

The site and its contents — text, page design and layout, graphics, the AscendWorksNow name and logo, and the selection and arrangement of all of it — are owned by [LEGAL ENTITY] or its licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited viewing permission in section 3, no licence is granted to you by implication or otherwise.

ServiceNow and other product and company names appearing on this site are the trademarks of their respective owners. Reference to them does not imply endorsement of, or affiliation with, AscendWorksNow beyond any partnership relationship expressly described on the Certifications & Partners page.

Certain photographs on this site are licensed from third-party stock providers and remain subject to those providers’ licence terms. They are not licensed to you as part of your use of this site. [IMAGE LICENSING — confirm the applicable stock licence terms with counsel.]

6. Third-party links and content

This site links to websites we do not operate, and loads some images from a third-party host. We do not control those sites or services, we do not endorse their content, and we are not responsible for their availability, accuracy, security, or privacy practices. Following a link is at your own risk and subject to that site’s own terms.

7. Availability and changes

We may change, suspend, or discontinue any part of this site at any time, without notice. We do not promise that the site will be available uninterrupted or error-free, that content is current, or that any defect will be corrected.

8. Disclaimer of warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, OR THAT ITS CONTENT IS ACCURATE, COMPLETE, OR CURRENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER [LEGAL ENTITY] NOR ITS OFFICERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF — OR INABILITY TO USE — THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS SITE AND THESE TERMS WILL NOT EXCEED [LIABILITY CAP — confirm amount with counsel; commonly USD 100].

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

This section governs the website only. Liability arising from a consulting engagement is governed by the agreement for that engagement.

10. Indemnification

You agree to indemnify and hold harmless [LEGAL ENTITY] and its officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the site, or your violation of any law or third-party right.

11. Governing law and disputes

These terms are governed by the laws of [JURISDICTION — confirm with counsel], without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the site will be brought exclusively in the courts located in [VENUE — confirm with counsel], and you consent to the personal jurisdiction of those courts.

[DISPUTE RESOLUTION — confirm with counsel] whether arbitration, a class-action waiver, and a limitations period should be included, and whether the chosen jurisdiction enforces them.

No state, entity type, or venue has been assumed here. These placeholders are deliberate and this page must not be published while they remain.

12. General

If any provision of these terms is held unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. Together with the Privacy Policy and Cookie Policy, these terms are the entire agreement between you and us regarding the site.

We may revise these terms at any time by posting an updated version on this page and changing the “last updated” date. Continuing to use the site after a change means you accept the revised terms.

13. Contact

Questions about these terms: aaron@ascendworksnow.com.

[LEGAL ENTITY] · [REGISTERED ADDRESS]