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Agentic AIInsight March 29, 2026

Agentic AI vs. RPA: Why IT Leaders Are Switching — And What to Watch Out For

A new CIO survey shows 68% of IT leaders plan to replace or augment RPA with ServiceNow AI Agents by 2027. The shift promises higher adaptability but requires careful governance around AI decision boundaries.

68%
CIOs Planning Agent Adoption
By 2027
Target Timeline
RPAAgentic AIGovernanceCIO

Source

Reported by Gartner / ServiceNow. The commentary above is an original summary by AscendWorksNow.

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