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ITSMAnnouncement May 5, 2026

ServiceNow CMDB Gets AI-Powered Discovery — No More Stale CIs

The Zurich release introduces AI-driven CMDB reconciliation that continuously validates CI accuracy against actual infrastructure state. Early pilots show 91% reduction in CMDB drift within 60 days.

91%
CMDB Drift Reduction
60 days
Time to Stabilize
CMDBDiscoveryAIZurich

Source

Reported by ServiceNow Product Blog. The commentary above is an original summary by AscendWorksNow.

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