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Agentic AISession May 6, 2026

HRSD Transformation Begins When Email Ends — K26 Session Recap

Pilot Company's Knowledge26 session showed how eliminating email-based HR workflows and replacing them with ServiceNow HRSD and Now Assist fundamentally changed the employee experience — and freed HR business partners to focus on high-value work.

68%
HR Ticket Deflection
+31 pts
Employee CSAT Lift
Knowledge26HRSDNow AssistHR TransformationEmployee Experience

Source

Reported by ServiceNow K26 / CoreX. The commentary above is an original summary by AscendWorksNow.

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