All insights
Knowledge26Session May 4, 2026

Bill McDermott Keynote: 'The Agentic Enterprise Is Here — Right Now'

ServiceNow CEO Bill McDermott declared at Knowledge26 that AI agents will handle 50% of IT operations tasks by 2028. He showcased live demos of Now Assist resolving a P1 incident end-to-end without human intervention.

50% of IT Ops
AI Agent Tasks by 2028
4,000+
Live Customers on Now Assist
KeynoteCEOAgentic AINow Assist

Source

Reported by ServiceNow Keynote. The commentary above is an original summary by AscendWorksNow.

More in Knowledge26

10 Actions Enterprises Should Take After Knowledge 26May 15, 2026The Knowledge26 2026 Intelligence Brief: Enterprise AI Signals That MatterMay 8, 2026IDC Study Released at K26: ServiceNow Customers See $4.5M Avg. Annual BenefitMay 7, 2026
Let's Build What's Next

Ready to See What
Your IT Investment
Is Worth?

Tell us about your challenge. An AscendWorks enterprise specialist will respond within one business day — with a direct point of view, not a sales deck.

ServiceNow Build Partner
SOC 2 Type II Certified
6-week deployment guarantee
Response within 1 business day

Your information is handled with enterprise-grade confidentiality. We never share your data.