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Knowledge26Insight May 7, 2026

IDC Study Released at K26: ServiceNow Customers See $4.5M Avg. Annual Benefit

A commissioned IDC study presented at Knowledge26 found that enterprise ServiceNow customers averaged $4.5M in annual net benefit, with a 219% 3-year ROI and payback in under 6 months.

$4.5M
Avg. Annual Benefit
219%
3-Year ROI
<6 months
Payback Period
ROIIDCBusiness CaseEnterprise

Source

Reported by IDC / ServiceNow. The commentary above is an original summary by AscendWorksNow.

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