ServiceNow Action Fabric: Any AI Agent Can Now Execute Governed Enterprise Work via MCP

ServiceNow launched Action Fabric at Knowledge26, opening its governed workflow library to any external AI agent through an open Model Context Protocol (MCP) Server. Anthropic's Claude became the first design partner, connecting Claude Cowork directly to ServiceNow automated processes, approvals, and business rules — all enforced through AI Control Tower. IDC projects active AI agents to surge from 28.6 million in 2025 to over 2.2 billion by 2030, making governed interoperability the critical enterprise infrastructure layer.