ServiceNow Otto: One AI Front Door to Execute Work Across the Entire Enterprise

ServiceNow unveiled Otto at Knowledge26, merging Now Assist, Moveworks, and enterprise search into a single AI interface that understands employee requests in natural language and orchestrates execution across departments and systems. Otto operates across any workflow, routing tasks to specialized AI agents while AI Control Tower enforces governance, permission-scoping, and full auditability. ServiceNow EmployeeWorks customers generated six deals exceeding $1M in net new ACV within the first month of launch.