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ITSMInsight February 28, 2026

ServiceNow ITSM vs. Jira Service Management 2026: Analyst Head-to-Head

Forrester's latest Wave positions ServiceNow as a Leader with the highest score in AI capabilities, integration depth, and enterprise scalability. Jira leads in developer adoption but trails significantly in enterprise ITIL workflows.

ForresterITSMJiraAnalyst Report

Source

Reported by Forrester Research. The commentary above is an original summary by AscendWorksNow.

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