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WSDViral April 15, 2026

WSD: The Most Underutilized ServiceNow Module — And Why 2026 Changes That

A new survey of 400 ServiceNow customers finds that 61% own Workplace Service Delivery licenses but have deployed fewer than 30% of available capabilities. Return-to-office mandates and hybrid work optimization are finally driving activation.

61% underutilized
WSD License Owners
< 30%
Avg Capabilities Deployed
WSDUtilizationHybrid WorkROI

Source

Reported by ServiceNow Community. The commentary above is an original summary by AscendWorksNow.

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