Real-time resilience, built on ServiceNow
Enterprise operations generate more signals than any team can process in real time. The AscendWorksNow AI Control Tower turns your ServiceNow instance into a predictive intelligence layer — detecting incident risk before it fires, coordinating compliance without manual escalation, and giving IT, risk, and business operations one shared view of the truth.
Built natively on the Now Platform. No new infrastructure, no parallel tooling.
Less manual triage
Faster regulator reporting
Dashboards unified
The AI Control Tower: Real-Time Resilience on ServiceNow
Enterprise operations produce more signals than any human team can process in real time. The AscendWorks AI Control Tower transforms ServiceNow into a predictive intelligence layer — one that detects incident risk before it fires, coordinates compliance without manual escalation, and keeps IT, risk, and business operations synchronized in a single control room.
Built for regulated industries where the cost of a missed signal is measured in regulatory penalties and reputational exposure — not just SLA violations.
Request a Control Tower DemoAI Control Tower · Real-Time View
Live Risk Signals
Five Intelligence Layers. One Platform.
Built natively on ServiceNow — no new infrastructure required
Predictive Incident Risk
AI models score every active incident and change request against CMDB health, historical failure patterns, and business impact — surfacing risks before they cascade.
Compliance Coordination
Regulatory events trigger automatic escalation to the right teams, evidence collection workflows, and a full audit trail — without a single manual handoff.
Unified Control Room
IT, risk, and business operations share one synchronized dashboard — 12 configurable views spanning incident queues, change risk, SLA posture, and regulatory readiness.
AI-Assisted Triage
AI agents classify, route, and escalate tickets autonomously — cutting manual triage by 66% and freeing senior engineers to focus on resolution, not dispatch.
Regulator Reporting
Audit-ready reports are generated on demand — compressing regulatory response from weeks to hours by pulling structured data directly from ServiceNow records.
How It Works: Detect → Coordinate → Act
Three autonomous stages that transform raw operational data into governed, coordinated response
Detect
AI agents continuously monitor all incidents, changes, and compliance signals across IT, risk, and operational data in real time
Coordinate
Risk scores trigger automated workflows — routing escalations, assembling evidence, and synchronizing teams without manual handoffs
Act
Control room dashboards surface the right intelligence to the right person — from engineer to CRO to regulator — at the right moment
Built for national banks, regional lenders, and any enterprise where operational risk sits alongside regulatory obligation — the AI Control Tower turns your ServiceNow instance into your most valuable risk asset.
See It in ActionBuilt for industries where a missed signal is expensive
The Control Tower started in banking, where the cost of a missed signal is measured in regulatory penalties. The same architecture applies anywhere operational risk carries an obligation attached to it.
Financial Services
Regulatory obligation sits alongside operational risk. Evidence collection and regulator reporting run continuously instead of quarterly.
Healthcare & Life Sciences
Patient-impacting incidents get scored and escalated first, with HIPAA-aligned audit trails produced as a by-product of the workflow.
Energy & Utilities
OT and IT signals converge in one control room, so field and platform teams respond to the same prioritized picture.
Technology & Media
High change velocity without high change risk — every release scored against CMDB health and historical failure patterns.
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Tell us about your challenge. An AscendWorks enterprise specialist will respond within one business day — with a direct point of view, not a sales deck.
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